Our Staff

James Underwood is a state and nationally certified Hearing Instrument Specialist (HIS). He has more than 33 years of experience in hearing healthcare and his mission is to help patients experience better hearing through reconnecting with family and friends.

At Underwood Hearing, we know a voice on a cell phone can connect you with someone you love. Kid’s giggling can connect you to your childhood. Sharing stories around the table can connect you with family. These connections can fade away as you lose your ability to hear. We understand there is more to hearing aids than meets the ear and that’s why we’re passionate about hearing.

At Underwood Hearing, we’re committed to keeping people connected to the important things in their lives. We realize this goal by offering state-of-the-art hearing technology and pioneering innovations that take hearing to the next level. Everyday we go the extra mile to provide the industry’s highest level of service. Because at Underwood Hearing, we are not just selling hearing aids; we are connecting you to the world.

Maurice “Trey” Shaw has been serving the Houston and surrounding communities for over 13 years. He started his journey in hearing health care as a provider for patients living in nursing homes and assisted living communities. His passion for helping patients eventually gave him the opportunity to manage 18 hearing health clinics throughout Texas.

His strong desire to provide the best treatment possible brought him to New Sound where he helps people reconnect with their family and friends. As a provider, he gives every patient the individual attention and care needed to bring them to better hearing. As a husband and father of three, he knows the importance of staying connected with the people you love.