Our Staff

James Underwood, BC-HIS

James Underwood, BC-HIS

Board Certified Hearing Instrument Specialist

James Underwood is a state and nationally certified Hearing Instrument Specialist (HIS). He has more than 33 years of experience in hearing healthcare and his mission is to help patients experience better hearing through reconnecting with family and friends.

At Underwood Hearing, we know a voice on a cell phone can connect you with someone you love. Kid’s giggling can connect you to your childhood. Sharing stories around the table can connect you with family. These connections can fade away as you lose your ability to hear. We understand there is more to hearing aids than meets the ear and that’s why we’re passionate about hearing.

At Underwood Hearing, we’re committed to keeping people connected to the important things in their lives. We realize this goal by offering state-of-the-art hearing technology and pioneering innovations that take hearing to the next level. Everyday we go the extra mile to provide the industry’s highest level of service. Because at Underwood Hearing, we are not just selling hearing aids; we are connecting you to the world.

Mary Jane Chapa

Mary Jane Chapa

Patient Service Coordinator

Mary Jane Chapa is our Patient Service Coordinator from Houston, Texas. Mary Jane attended Stephen F. Austin State University and started working at Underwood Hearing Aids in 1999. She was drawn to the profession because she was raised around family with hearing impairment.
What Mary Jane loves most is being a part of making a difference in people’s lives. She strives to understand each customer’s individual needs.
Outside of saving hearing lives, Mary Jane loves hobbies such as biking, gardening, hiking and rock painting.

Customer Reviews

It's approximately 10yrs since Underwood Hearing Aid Service has been taking care of my hearing with their services. Very honest, caring, patient and loving people. Though there are other hearing aid places much closer to where I live, my choice will always be Underwood Hearing. Actually I am treated as...

Keith Marcion, on Google

Underwood Hearing Aid Service Team provided me with exceptional service during my time of need. By properly identifying and providing the right solution for my hearing loss, made me happy and this world a better place to live in. They also listened and asked questions to show that they were...

Verna K. Washington, on Google

Finally got a hearing aid! Expensive and not what I was looking forward to getting, but treated like a real person!

Marie de. LEON, on Google

Very friendly staff and quick to get us in for an appointment. Very pleased with the hearing aids my husband got and so thankful for the fast service as our insurance was changing and we needed everything to happen quickly!

Darla DiStefano, on Google

I have just started into another world soon to have my new ears and I hope there as good as they say. So far the people i have seen were grate .hope to give another feed back as soon as I have my new ears

Terry Bocci, on Google

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