Our Staff

James Underwood, BC-HIS

James Underwood, BC-HIS

Board Certified Hearing Instrument Specialist

James Underwood is a state and nationally certified Hearing Instrument Specialist (HIS). He has more than 33 years of experience in hearing healthcare and his mission is to help patients experience better hearing through reconnecting with family and friends.

At Underwood Hearing, we know a voice on a cell phone can connect you with someone you love. Kid’s giggling can connect you to your childhood. Sharing stories around the table can connect you with family. These connections can fade away as you lose your ability to hear. We understand there is more to hearing aids than meets the ear and that’s why we’re passionate about hearing.

At Underwood Hearing, we’re committed to keeping people connected to the important things in their lives. We realize this goal by offering state-of-the-art hearing technology and pioneering innovations that take hearing to the next level. Everyday we go the extra mile to provide the industry’s highest level of service. Because at Underwood Hearing, we are not just selling hearing aids; we are connecting you to the world.

Mary Jane Chapa

Mary Jane Chapa

Patient Service Coordinator

Mary Jane Chapa is our Patient Service Coordinator from Houston, Texas. Mary Jane attended Stephen F. Austin State University and started working at Underwood Hearing Aids in 1999. She was drawn to the profession because she was raised around family with hearing impairment.
What Mary Jane loves most is being a part of making a difference in people’s lives. She strives to understand each customer’s individual needs.
Outside of saving hearing lives, Mary Jane loves hobbies such as biking, gardening, hiking and rock painting.

Customer Reviews

Great cutting edge products and the best people to deal with. I would highly recommend Underwood Hearing Aid Service to anyone in need of hearing aid products. James has been great to deal with in every way. A customer for life!

Billy Powell, on Google

My husband and I came into Underwood hearing services 7/28/2020 and Mr Underwood got my hearing aid repaired and the squealing of my hearing aid stopped after the repair. I am thankful we found a repair place near my place. Mr. Underwood took us straight back and went to work...

Michael Jayroe, on Google

I am on my third type of hearing aides from Underwood. The dog ate the first set and I moved up a level in the next set and have since switched to ones with bluetooth capability. I have been very satisfied with both the product and the service from Underwood....

Hugo Kolterman, on Google

It's approximately 10yrs since Underwood Hearing Aid Service has been taking care of my hearing with their services. Very honest, caring, patient and loving people. Though there are other hearing aid places much closer to where I live, my choice will always be Underwood Hearing. Actually I am treated as...

Keith Marcion, on Google

Underwood Hearing Aid Service Team provided me with exceptional service during my time of need. By properly identifying and providing the right solution for my hearing loss, made me happy and this world a better place to live in. They also listened and asked questions to show that they were...

Verna K. Washington, on Google

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