Our Staff

James Underwood, BC-HIS

James Underwood, BC-HIS

Board Certified Hearing Instrument Specialist

James Underwood is a state and nationally certified Hearing Instrument Specialist (HIS). He has more than 33 years of experience in hearing healthcare and his mission is to help patients experience better hearing through reconnecting with family and friends.

At Underwood Hearing, we know a voice on a cell phone can connect you with someone you love. Kid’s giggling can connect you to your childhood. Sharing stories around the table can connect you with family. These connections can fade away as you lose your ability to hear. We understand there is more to hearing aids than meets the ear and that’s why we’re passionate about hearing.

At Underwood Hearing, we’re committed to keeping people connected to the important things in their lives. We realize this goal by offering state-of-the-art hearing technology and pioneering innovations that take hearing to the next level. Everyday we go the extra mile to provide the industry’s highest level of service. Because at Underwood Hearing, we are not just selling hearing aids; we are connecting you to the world.

Mary Jane Chapa

Mary Jane Chapa

Patient Service Coordinator

Mary Jane Chapa is our Patient Service Coordinator from Houston, Texas. Mary Jane attended Stephen F. Austin State University and started working at Underwood Hearing Aids in 1999. She was drawn to the profession because she was raised around family with hearing impairment.
What Mary Jane loves most is being a part of making a difference in people’s lives. She strives to understand each customer’s individual needs.
Outside of saving hearing lives, Mary Jane loves hobbies such as biking, gardening, hiking and rock painting.

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Customer Reviews

We have purchased our hearing aids from Underwood's Hearing Aids for 25 years. James Underwood has serviced us faithfully these many years. We have referred James Underwood to both family and friends who have also received excellent care. We would not consider going anywhere else for our hearing needs.

Gloria Candelaria, on Google

Prompt service with what I believe to be a smile under that mask. I have now had hearing aids for almost a year and the service here is worth coming back to. Although I moved and there are other places nearby, I return to Underwood Hearing because of the service....

brad stewart, on Google

My dad Clyde Wood has never heard better!! The kindest gentleman helped him hear better and taught him how to adjust his hearing aids. He was patient and kind. Highly recommended!!!

Rebecca Alworth, on Google

Have been using Underwood Hearing for sometime now and James has always handled everything professionally. They promptly took care of a issue I had even when I was out of state and didn't want to use anyone else.

Huntin Fur, on Google

Wonderful to deal with. Been a patient for a few years and very pleased with everything on all visits. Really nice people to deal with and impeccable service!

Bobby Currier, on Google

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