Our Staff

James Underwood, BC-HIS

James Underwood, BC-HIS

Board Certified Hearing Instrument Specialist

James Underwood is a state and nationally certified Hearing Instrument Specialist (HIS). He has more than 33 years of experience in hearing healthcare and his mission is to help patients experience better hearing through reconnecting with family and friends.

At Underwood Hearing, we know a voice on a cell phone can connect you with someone you love. Kid’s giggling can connect you to your childhood. Sharing stories around the table can connect you with family. These connections can fade away as you lose your ability to hear. We understand there is more to hearing aids than meets the ear and that’s why we’re passionate about hearing.

At Underwood Hearing, we’re committed to keeping people connected to the important things in their lives. We realize this goal by offering state-of-the-art hearing technology and pioneering innovations that take hearing to the next level. Everyday we go the extra mile to provide the industry’s highest level of service. Because at Underwood Hearing, we are not just selling hearing aids; we are connecting you to the world.

Mary Jane Chapa

Mary Jane Chapa

Patient Service Coordinator

Mary Jane Chapa is our Patient Service Coordinator from Houston, Texas. Mary Jane attended Stephen F. Austin State University and started working at Underwood Hearing Aids in 1999. She was drawn to the profession because she was raised around family with hearing impairment.
What Mary Jane loves most is being a part of making a difference in people’s lives. She strives to understand each customer’s individual needs.
Outside of saving hearing lives, Mary Jane loves hobbies such as biking, gardening, hiking and rock painting.

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Customer Reviews

My last appt was scheduled for July 5th at 9am I was there at 8:45, and waited until 9:20 Then figured they were closed for the holiday. Haven’t heard from them since. Why was I scheduled for a holiday?

Johnny Myers, on Google

I was treated with the upmost respect. We did the test, he explained everything in detail It was done where I actually Understood what he was going to do.

Marilyn Staley, on Google

I went to Underwood and spoke to Mr Underwood he heard my concerns. Even tho it was a free consultation he took his time and answered all my questions. I was amazed at the attention he gave. I would recommend Underwood to friends and family

Martin Sanchez, on Google

Great service by great friendly people, been going to them for 12 years and they are always happy to help you With cleaning, maintenance and adjustments on your hearing aids.

Dale Kenney, on Google

Visited for the first time today. Found the experience to be very pleasant. Very professional and friendly. Thank you very much. I will be recommending you at every opportunity. 8/2/21 - Returned to have right side aid repaired. It will be sent away for service. Once again I was impressed...

Rheiner Dinges, on Google

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